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RETURN & EXCHANGE POLICY

Returns & Exchanges

We accept returns and, where applicable, exchanges within 14 days of delivery. To be eligible, items must be unused, unworn, and returned in their original packaging.

 

How to Request a Return or Exchange
To initiate a return or exchange, please contact us at info@miomondoo.com with your order number and reason for the request. We will provide further instructions.

 

Return Address

Kaan Gürdil

Armağanevler Mah. Ahkam Sok. No:31/22
34760 Ümraniye
İstanbul, Turkey

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Non-Returnable Items
The following items are not eligible for return or exchange:

  • Custom or personalized orders

  • Earrings (for hygiene reasons)

 

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 3 days of delivery and include photos. We will offer a replacement or a full refund at no additional cost.

 

Shipping & Costs

  • Customers are responsible for return shipping costs

  • Any customs duties, taxes, or import fees are the responsibility of the customer

  • Original shipping costs are non-refundable

  • We are not responsible for returns lost in transit

 

Refunds
Once the returned item is received and inspected, refunds will be processed within 3–5 business days to the original payment method.

 

Exchanges
Exchanges are offered if applicable (e.g., size or product issues) and subject to product availability.

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